Data Protection Statement
1. Why do we process your personal data?
1.1.Dissemination and collection of information and processing of files
1.1.1 Responding to questions via the contact form
We process this personal data in order to ensure (information) security and the proper functioning of our organisation.
| What personal data? | How did we obtain this data? | Retention period | With whom is the data shared? |
| Identification data, contact details and data relating to the question, information or request | Directly from the data subject(s) OR indirectly from one or more other individuals | 3 years after the last contact | Subprocessors managing our ICT infrastructure, if their intervention is required |
Indirectly from one or more other individuals: in certain cases, we receive a request concerning someone else, which means we may therefore hold personal data of one or more other individuals.
1.1.2. Processing an order
We process this personal data in order to ensure (information) security and the proper functioning of our organisation.
| What personal data? | How did we obtain this data? | Retention period | With whom is the data shared? |
| Identification data, contact details and data relating to the question, information or order | Directly from the data subject(s) OR indirectly from one or more other individuals | 3 years after the last contact | Subprocessors managing our ICT infrastructure, if their intervention is required |
Indirectly from one or more other individuals: in certain cases, we receive a request concerning someone else, which means we may therefore hold personal data of one or more other individuals.
1.1.3. Exercising data subject rights regarding processing performed by Energipole
We process this personal data because it is necessary to perform our legally defined tasks.
|
What personal data? |
How did we obtain this data? |
Retention period |
With whom is the data shared? |
|
Identification data, contact details and data relating to the question, information or request |
Directly from the data subject |
1 year after the case is closed |
Subprocessors managing our ICT infrastructure, if their intervention is required |
1.2. Organization management
1.2.1. Website
When you visit our website, we process certain personal data such as IP addresses and cookies to ensure the proper functioning and security of our website.
The processing of personal data obtained in this way is based on our legitimate interest for the security and operation of our website, and on your consent for the analysis of website usage. Except for necessary cookies, we always request your consent. You will find below the list of cookies used on our website.
Cookies
A cookie is a small text file that may be stored on your computer when visiting websites. A text file records information such as your language preference for a website. When you visit that website again later, the cookie is sent back to the site, enabling it to recognize your browser and remember, for example, your language preference.
Cookies also have expiration dates. Some cookies are deleted automatically when you close your browser (“session cookies”), while others remain longer on your device, sometimes until you delete them manually (“persistent cookies”).
Why do we use cookies?
Energipole, the manager of this website, uses three types of cookies on www.energipole.com:
- Essential cookies
- Functional cookies
- Analytical cookies
To manage the content of its website, Energipole places essential and functional cookies. These cookies are necessary for the proper functioning of the website. It is not possible to refuse these cookies if you wish to visit the site.
Energipole also uses measurement tools for analytical purposes. These analytics tools install cookies used to quantify website visits (traffic). This enables us to know how many times a particular page is viewed. We use this information solely to improve our website content or as a basis for new campaigns on topics generating significant interest. The use of analytical cookies requires your prior consent. These cookies will therefore only be installed after you agree.
List of essential and functional cookies
You may not refuse the cookies below if you wish to browse our website.
| Name | Expiry | Purpose |
| axeptio_cookies | 12 months |
Axeptio. Contains all information regarding visitor consent, such as date, unique anonymous ID, and whether consent has been previously given. |
| axeptio_all_vendors | 12 months |
Axeptio. Contains a list of all cookies declared in the Axeptio widget. |
| axeptio_authorized_vendors | 12 months |
Axeptio. Contains the list of cookies accepted by the visitor. |
List of analytical cookies
You may refuse the cookies below if you wish to browse our website.
| Name | Expiry | Purpose |
| ga | 13 months |
Google Analytics. Used to distinguish unique users by assigning a randomly generated number as a client identifier. |
| _gat |
1 minute
|
Google Analytics. Used to reduce the number of requests. |
| _gid | 24 hours |
Google Analytics. Used to store and update a unique value for each page visited. |
How to view and delete cookies?
You may view or delete cookies via your browser settings. More information is available through the links below:
| Firefox | Chrome | Safari | Internet Explorer |
| Firefox | Chrome | Safari | Internet Explorer |
| Firefox (mobile) | Chrome (mobile) | Safari (mobile) | Microsoft Edge |
If you use another browser, visit: allaboutcookies.org/how-to-manage-cookies (English only).
1.2.2. External links
The Energipole website contains external links indicating additional information sources. Activating these links is the responsibility of the user. We recommend consulting the privacy and cookie policies of the concerned websites.
1.2.3. Newsletter
We process this personal data to ensure (information) security and the proper functioning of our organisation.
|
What personal data? |
How did we obtain this data? |
Retention period |
With whom is the data shared? |
|
Identification data and contact details |
Directly from the data subject |
Until consent is withdrawn |
Subprocessors managing our ICT infrastructure, if their intervention is required |
If you have given your explicit prior consent, we are authorized to send newsletters by email. You may unsubscribe at any time using the unsubscribe option included in every newsletter.
2. Your rights and how to exercises them
If you have a complaint, question, or concern regarding how we use your personal data, please contact us:
Energipole
Avenue des Klauwaerts 38
1050 Ixelles
Belgique
contact@energipole.be
If you contact us to exercise your rights, we will respond within 1 month. In exceptional cases, this period may be extended (up to a maximum of 3 months). If so, we will inform you within one month and explain the reason. Whether or not you can exercise your rights depends on the processing and the legal basis.
Please clearly indicate which right you wish to exercise and how you wish to receive the information (e.g., email, post, verbally). In some cases, we may require additional information to ensure we assist the correct person.
2.1. Right of access
You have the right to ask which personal data we hold about you. We can provide a free copy, but not for all documents, as we also safeguard the rights and freedoms of others.
2.2. Right of rectification
If you believe your data is inaccurate or outdated, you may request that we correct it.
2.3. Right of object
You may request that we stop processing your personal data.
2.4. Right to restrict processing
You may request restricted processing of your personal data, for example while we verify its accuracy.
2.5. Right to erasure (right to be forgotten)
You may request that we delete your personal data. However, if we are legally required to retain certain data, we cannot comply with this request.
2.6. Droit to withdraw consent
When processing is based on your consent, you may withdraw that consent at any time.
2.7. Right to lodge a complaint with a supervisory authority
If you believe that the processing of your personal data violates the GDPR, you may lodge a complaint with a supervisory authority:
Data Protection Authority
Rue de la Presse, 35
1000 Brussels
3. Scope of the privacy policy
Unless otherwise indicated, this privacy policy applies to all websites, applications, tools, etc. of Energipole and to all services we offer in which it is explicitly referenced.
Our privacy policy may evolve over time. Any modification becomes applicable immediately upon publication. We therefore invite you to consult it regularly.
Except when required by law or when disclosure of your data is necessary to handle your request or pursue our tasks as described in section 3 (communication to public authorities, to our subprocessors, etc.), we do not disclose your personal data to third parties without your prior consent. Moreover, when we do share your data, we ensure that only the personal data strictly necessary for the intended processing purpose is communicated.